{"id":3556,"date":"2025-04-07T18:16:21","date_gmt":"2025-04-07T18:16:21","guid":{"rendered":"https:\/\/aomtodayprod.wpenginepowered.com\/?p=3556"},"modified":"2025-07-09T15:19:57","modified_gmt":"2025-07-09T15:19:57","slug":"how-ceos-can-help-fix-u-s-health-insurance","status":"publish","type":"post","link":"https:\/\/www.aom.org\/today\/how-ceos-can-help-fix-u-s-health-insurance\/","title":{"rendered":"How CEOs Can Help Fix U.S. Health Insurance"},"content":{"rendered":"

By Daniel Butcher<\/a><\/p>\n

In the aftermath of the killing of UnitedHealthcare CEO Brian Thompson and the arrest of suspect Luigi Mangione in December 2024, it\u2019s crystal clear that many people are deeply dissatisfied with the U.S. health insurance industry. With no realistic hope for legislative reform on the horizon, though, the onus is on employers to ease the administrative burden on employees and go to bat for them when health insurers or third-party administrators (TPAs) deny coverage of their doctor-recommended procedures, medications, and other medical services.<\/p>\n

Academy of Management Scholar Tim Pollock<\/a> of the University of Tennessee, Knoxville said that whenever he\u2019s spoken to people who work in human resources (HR) about this issue, they often say that they don\u2019t have sufficient staff members to handle benefits-administration oversight. In that case, it\u2019s up to C-suite executives to come up with a solution for proper oversight of insurers and TPAs.<\/p>\n

\u201cHR people often say that\u2019s the responsibility of the insurance companies, and many organizations outsource benefits administration,\u201d Pollock said.<\/p>\n

\u201cPart of what they should be doing, though, is tracking this stuff and saying, \u2018Okay, are we getting what we\u2019re paying for?\u2019 because things like health-insurance costs and benefits are hugely important to their employees, but they’re treated as a fringe benefit by the company,\u201d he said.<\/p>\n

\u201cIt isn\u2019t a primary focus for CEOs\u2014they don\u2019t consider it to be part of what they need to be doing, but that would be a great thing for them to do.\u201d<\/p>\n

A coordinated effort to prioritize oversight of health insurance and benefits administration among senior executives at U.S. companies could help employees\u2019 well-being and healthcare outcomes.<\/p>\n

\u201cEven a Walmart or some other company that employs millions of people, they\u2019re one company in the face of a huge [healthcare] industry, but if you had a bunch of CEOs of big companies band together and say, \u2018This is not adequate. This is not sufficient. We aren\u2019t happy with the services that we\u2019re being provided,\u2019 and they make it public, that could bring about change,\u201d Pollock said.<\/p>\n

\u201cGoing public has to be a big part of it; that\u2019s going to help bring pressure to bear on health insurers and TPAs, because one of the challenges they face is the U.S. insurance company playbook as well, which says, \u2018Okay, fine, then go work with somebody else,\u2019\u201d he said.<\/p>\n

\u201cBut they\u2019re all doing the same stuff, so employers don\u2019t really have an alternative, and it\u2019s to the extent that either somebody can come along and provide a different kind of service, which is going to be very hard, or employers are going to have to try to find ways to put pressure on insurers and TPAs collectively, publicly, building on the emotional reaction that people in the U.S. have had to high healthcare costs, administrative burdens, and frequent denials of medical services.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

By Daniel Butcher In the aftermath of the killing of UnitedHealthcare CEO Brian Thompson and the arrest of suspect Luigi Mangione in December 2024, it\u2019s crystal clear that many people are deeply dissatisfied with the U.S. health insurance industry. With no realistic hope for legislative reform on the horizon, though, the onus is on employers […]<\/p>\n","protected":false},"author":4,"featured_media":3451,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27,74,19,46],"tags":[],"sp_smart_badges":[],"ppma_author":[70],"class_list":["post-3556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-c-suite","category-hr","category-leadership","category-well-being"],"acf":[],"yoast_head":"\nHow CEOs Can Help Fix U.S. Health Insurance - Academy of Management Today<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aom.org\/today\/how-ceos-can-help-fix-u-s-health-insurance\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Daniel Butcher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/how-ceos-can-help-fix-u-s-health-insurance\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/how-ceos-can-help-fix-u-s-health-insurance\\\/\"},\"author\":{\"name\":\"Daniel Butcher\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/#\\\/schema\\\/person\\\/d1297a59039d9ca7bac9d9f0952e508c\"},\"headline\":\"How CEOs Can Help Fix U.S. Health Insurance\",\"datePublished\":\"2025-04-07T18:16:21+00:00\",\"dateModified\":\"2025-07-09T15:19:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/how-ceos-can-help-fix-u-s-health-insurance\\\/\"},\"wordCount\":501,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/how-ceos-can-help-fix-u-s-health-insurance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.aom.org\\\/today\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/leader-uses-new-knowledge-at-work.webp\",\"articleSection\":[\"C-SUITE\",\"HR\",\"LEADERSHIP\",\"WELL-BEING\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.aom.org\\\/today\\\/how-ceos-can-help-fix-u-s-health-insurance\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/how-ceos-can-help-fix-u-s-health-insurance\\\/\",\"url\":\"https:\\\/\\\/www.aom.org\\\/today\\\/how-ceos-can-help-fix-u-s-health-insurance\\\/\",\"name\":\"How CEOs Can Help Fix U.S. Health Insurance - 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Previously, he was a writer and the Finance Editor for Strategic Finance magazine and Management Accounting Quarterly, a scholarly journal, at the Institute of Management Accountants (IMA). Prior to that, he worked as a writer\/editor at The Financial Times, including daily FT sister publications Ignites and FundFire, as well as Crain Communications\u2019s InvestmentNews and Crain\u2019s Wealth, eFinancialCareers, and Arizent\u2019s Financial Planning, Re:Invent|Wealth, On Wall Street, Bank Investment Consultant, and Money Management Executive. He earned his bachelor\u2019s degree, Cum Laude, from the University of Colorado Boulder and his master\u2019s degree from New York University. You can reach him at dbutcher@aom.org or via LinkedIn.","sameAs":["https:\/\/aomtodayprod.wpenginepowered.com","https:\/\/www.linkedin.com\/in\/danielbutcher\/"],"url":"https:\/\/www.aom.org\/today\/author\/daniel-butcher\/"}]}},"authors":[{"term_id":70,"user_id":4,"is_guest":0,"slug":"daniel-butcher","display_name":"Daniel Butcher","avatar_url":{"url":"https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/01\/DanButcher_Academy-of-Management.webp","url2x":"https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/01\/DanButcher_Academy-of-Management.webp"},"author_category":"1","first_name":"Daniel","last_name":"Butcher","user_url":"https:\/\/aomtodayprod.wpenginepowered.com\/","job_title":"Managing Editor, AOM Today, Academy of Management","description":"<span style=\"font-size: 16px\">Daniel Butcher is a writer and the Managing Editor of AOM Today at the Academy of Management (AOM). Previously, he was a writer and the Finance Editor for <\/span><i style=\"font-size: 16px\">Strategic Finance<\/i><span style=\"font-size: 16px\"> magazine and <\/span><i style=\"font-size: 16px\">Management Accounting Quarterly<\/i><span style=\"font-size: 16px\">, a scholarly journal, at the Institute of Management Accountants (IMA). Prior to that, he worked as a writer\/editor at <\/span><i style=\"font-size: 16px\">The Financial Times,<\/i><span style=\"font-size: 16px\"> including daily FT sister publications <\/span><i style=\"font-size: 16px\">Ignites<\/i><span style=\"font-size: 16px\"> and <\/span><i style=\"font-size: 16px\">FundFire<\/i><span style=\"font-size: 16px\">, as well as Crain Communications\u2019s <\/span><i style=\"font-size: 16px\">InvestmentNews<\/i><span style=\"font-size: 16px\"> and <\/span><i style=\"font-size: 16px\">Crain\u2019s Wealth<\/i><span style=\"font-size: 16px\">, eFinancialCareers, and Arizent\u2019s <\/span><i style=\"font-size: 16px\">Financial Planning, Re:Invent|Wealth, On Wall Street, Bank Investment Consultant<\/i><span style=\"font-size: 16px\">, and <\/span><i style=\"font-size: 16px\">Money Management Executive<\/i><span style=\"font-size: 16px\">. He earned his bachelor\u2019s degree, Cum Laude, from the University of Colorado Boulder and his master\u2019s degree from New York University. You can reach him at <\/span><a style=\"font-size: 16px\" href=\"mailto:dbutcher@aom.org\" target=\"_blank\" rel=\"noopener\">dbutcher@aom.org<\/a><span style=\"font-size: 16px\"> or via <\/span><a style=\"font-size: 16px\" href=\"https:\/\/www.linkedin.com\/in\/danielbutcher\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a><span style=\"font-size: 16px\">.<\/span>"}],"rttpg_featured_image_url":{"full":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work.webp",1080,720,false],"landscape":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work.webp",1080,720,false],"portraits":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work.webp",1080,720,false],"thumbnail":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work-150x150.webp",150,150,true],"medium":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work-300x200.webp",300,200,true],"large":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work-1024x683.webp",800,534,true],"1536x1536":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work.webp",1080,720,false],"2048x2048":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work.webp",1080,720,false],"owl_elementor_thumbnail":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work-600x400.webp",600,400,true],"owl_elementor_team":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work-350x450.webp",350,450,true],"owl_elementor_testimonial":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/leader-uses-new-knowledge-at-work-100x100.webp",100,100,true]},"rttpg_author":{"display_name":"Daniel Butcher","author_link":"https:\/\/www.aom.org\/today\/author\/daniel-butcher\/"},"rttpg_comment":1,"rttpg_category":"<a href=\"https:\/\/www.aom.org\/today\/category\/c-suite\/\" rel=\"category tag\">C-SUITE<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/hr\/\" rel=\"category tag\">HR<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/leadership\/\" rel=\"category tag\">LEADERSHIP<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/well-being\/\" rel=\"category tag\">WELL-BEING<\/a>","rttpg_excerpt":"By Daniel Butcher In the aftermath of the killing of UnitedHealthcare CEO Brian Thompson and the arrest of suspect Luigi Mangione in December 2024, it\u2019s crystal clear that many people are deeply dissatisfied with the U.S. health insurance industry. With no realistic hope for legislative reform on the horizon, though, the onus is on employers…","_links":{"self":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts\/3556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/comments?post=3556"}],"version-history":[{"count":0,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts\/3556\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/media\/3451"}],"wp:attachment":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/media?parent=3556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/categories?post=3556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/tags?post=3556"},{"taxonomy":"sp_smart_badges","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/sp_smart_badges?post=3556"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/ppma_author?post=3556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}