{"id":3571,"date":"2025-07-08T15:58:20","date_gmt":"2025-07-08T15:58:20","guid":{"rendered":"https:\/\/aomtodayprod.wpenginepowered.com\/?p=3571"},"modified":"2025-07-08T15:58:20","modified_gmt":"2025-07-08T15:58:20","slug":"reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep","status":"publish","type":"post","link":"https:\/\/www.aom.org\/today\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\/","title":{"rendered":"Reactions to CEO\u2019s Killing Illustrate U.S. Health Insurers\u2019 Bad Rep"},"content":{"rendered":"

By Daniel Butcher<\/a><\/p>\n

The killing of UnitedHealthcare CEO Brian Thompson in New York in December 2024 exposed Americans\u2019 intense frustration and deep-seated anger at the U.S. healthcare system. They\u2019re forced to pay more and more for health insurance every year, while dealing with administrative burdens and denials of doctor-recommended procedures, medications, and other medical services.<\/p>\n

Academy of Management Scholar Tim Pollock<\/a> of the University of Tennessee, Knoxville said that people\u2019s reactions to Thompson\u2019s killing point to the horrible reputation that the U.S. health insurance industry has with the general public.<\/p>\n

\u201cAlmost anyone in the U.S. you talk to about health insurance has complaints\u2014I\u2019m sure you could probably recount your own healthcare or health insurance war story, when something got declined, or you had problems getting treatment or getting [a procedure or medication] paid for,\u201d Pollock said. \u201cIt happens to everybody in the U.S., and in some cases it can be pretty devastating, resulting in bankruptcy and losing all your assets when you have to absorb the costs when coverage is denied for a medical emergency or an expensive medical treatment.<\/p>\n

\u201cSo there\u2019s a lot of anger around how our healthcare system has been working or failing to work for for people, and it creates this pent-up anger in the [American] populace,\u201d he said. \u201cAnd so, aside from leading one person who was clearly having additional issues to go out and kill the CEO of UnitedHealthcare, you see the public respond by putting up these social-media posts, like \u2018Request for thoughts and prayers denied\u2019 and \u2018You failed to get prior approval for having an object removed from your chest, so therefore, it will not be covered\u2019\u2014that kind of stuff, and making the shooter almost a folk hero in certain quarters.<\/p>\n

\u201cThese kinds of posts that people are putting out there and many others cheering them on speaks to the anger that folks have.\u201d<\/p>\n

Merriam-Webster defines infamy as an \u201cevil reputation brought about by something grossly criminal, shocking, or brutal.\u201d Some health insurance leaders have looked themselves in the mirror and wondered what they could do differently, while others have denied responsibility for people\u2019s suffering, both physical and financial.<\/p>\n

\u201cWe talk about celebrity a lot, which is tied to people\u2019s positive emotional reactions,\u201d Pollock said. \u201cBut there\u2019s another kind of emotional reaction called infamy, which is a bad reputation associated with people\u2019s negative emotional reactions that are highly visible.<\/p>\n

\u201cA lot of these industries have become infamous, and as the face of the companies, the CEOs will take the brunt of people\u2019s ire.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

By Daniel Butcher The killing of UnitedHealthcare CEO Brian Thompson in New York in December 2024 exposed Americans\u2019 intense frustration and deep-seated anger at the U.S. healthcare system. They\u2019re forced to pay more and more for health insurance every year, while dealing with administrative burdens and denials of doctor-recommended procedures, medications, and other medical services. […]<\/p>\n","protected":false},"author":4,"featured_media":4029,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27,72,74,78],"tags":[],"sp_smart_badges":[],"ppma_author":[70],"class_list":["post-3571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-c-suite","category-ethics","category-hr","category-policy"],"acf":[],"yoast_head":"\nReactions to CEO\u2019s Killing Illustrate U.S. Health Insurers\u2019 Bad Rep - Academy of Management Today<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aom.org\/today\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Daniel Butcher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\\\/\"},\"author\":{\"name\":\"Daniel Butcher\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/#\\\/schema\\\/person\\\/d1297a59039d9ca7bac9d9f0952e508c\"},\"headline\":\"Reactions to CEO\u2019s Killing Illustrate U.S. Health Insurers\u2019 Bad Rep\",\"datePublished\":\"2025-07-08T15:58:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\\\/\"},\"wordCount\":448,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.aom.org\\\/today\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/reputation-in-mud1.webp\",\"articleSection\":[\"C-SUITE\",\"ETHICS\",\"HR\",\"POLICY\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.aom.org\\\/today\\\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\\\/\",\"url\":\"https:\\\/\\\/www.aom.org\\\/today\\\/reactions-to-ceos-killing-illustrate-u-s-health-insurers-bad-rep\\\/\",\"name\":\"Reactions to CEO\u2019s Killing Illustrate U.S. Health Insurers\u2019 Bad Rep - 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You can reach him at dbutcher@aom.org or via LinkedIn.","sameAs":["https:\/\/aomtodayprod.wpenginepowered.com","https:\/\/www.linkedin.com\/in\/danielbutcher\/"],"url":"https:\/\/www.aom.org\/today\/author\/daniel-butcher\/"}]}},"authors":[{"term_id":70,"user_id":4,"is_guest":0,"slug":"daniel-butcher","display_name":"Daniel Butcher","avatar_url":{"url":"https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/01\/DanButcher_Academy-of-Management.webp","url2x":"https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/01\/DanButcher_Academy-of-Management.webp"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"rttpg_featured_image_url":{"full":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1.webp",1080,720,false],"landscape":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1.webp",1080,720,false],"portraits":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1.webp",1080,720,false],"thumbnail":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1-150x150.webp",150,150,true],"medium":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1-300x200.webp",300,200,true],"large":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1-1024x683.webp",800,534,true],"1536x1536":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1.webp",1080,720,false],"2048x2048":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1.webp",1080,720,false],"owl_elementor_thumbnail":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1-600x400.webp",600,400,true],"owl_elementor_team":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1-350x450.webp",350,450,true],"owl_elementor_testimonial":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/03\/reputation-in-mud1-100x100.webp",100,100,true]},"rttpg_author":{"display_name":"Daniel Butcher","author_link":"https:\/\/www.aom.org\/today\/author\/daniel-butcher\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/www.aom.org\/today\/category\/c-suite\/\" rel=\"category tag\">C-SUITE<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/ethics\/\" rel=\"category tag\">ETHICS<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/hr\/\" rel=\"category tag\">HR<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/policy\/\" rel=\"category tag\">POLICY<\/a>","rttpg_excerpt":"By Daniel Butcher The killing of UnitedHealthcare CEO Brian Thompson in New York in December 2024 exposed Americans\u2019 intense frustration and deep-seated anger at the U.S. healthcare system. They\u2019re forced to pay more and more for health insurance every year, while dealing with administrative burdens and denials of doctor-recommended procedures, medications, and other medical services.…","_links":{"self":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts\/3571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/comments?post=3571"}],"version-history":[{"count":0,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts\/3571\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/media\/4029"}],"wp:attachment":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/media?parent=3571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/categories?post=3571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/tags?post=3571"},{"taxonomy":"sp_smart_badges","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/sp_smart_badges?post=3571"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/ppma_author?post=3571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}