{"id":3931,"date":"2025-04-03T19:30:09","date_gmt":"2025-04-03T19:30:09","guid":{"rendered":"https:\/\/aomtodayprod.wpenginepowered.com\/?p=3931"},"modified":"2025-07-09T15:17:56","modified_gmt":"2025-07-09T15:17:56","slug":"sharing-info-workloads-positive-feeback-boosts-productivity","status":"publish","type":"post","link":"https:\/\/www.aom.org\/today\/sharing-info-workloads-positive-feeback-boosts-productivity\/","title":{"rendered":"Sharing Info, Workloads, Positive Feeback Boosts Productivity"},"content":{"rendered":"

By Daniel Butcher<\/a><\/p>\n

Leaders who can install processes for effective, timely information-sharing, fair workload distribution, and civil communication\u2014including positive feedback\u2014foster the best collaboration and productivity among team members.<\/p>\n

Academy of Management Scholar Peter Bamberger<\/a> of Tel Aviv University said that lackluster productivity is often a result of poor information-sharing and workload-sharing behaviors.<\/p>\n

\u201cTeam processes are hard; people can\u2019t always pick up the signals that they need to,\u201d Bamberger said. \u201cFor example, if they have a piece of information that someone else needs, when should they pass it on to this other person? A nurse has a test result; when should she pass it on to the to the team leader or attending physician?<\/p>\n

\u201cIf she passes it on too early, she\u2019s going to disrupt what they\u2019re doing, which clearly affects their performance, but if she passes it on too late, it could be deadly, so timing and synchrony of such tasks are crucial,\u201d he said.<\/p>\n

Incivility and rudeness also undermine productivity, while civility and kindness tend to boost it.<\/p>\n

\u201cIn research on medical teams, we demonstrated that when people experience gratitude at work it can often, but not always, have beneficial implications,\u201d Bamberger said. \u201cA lot depends on the source of the gratitude and the nature of the task at hand.<\/p>\n

\u201cIn one experiment, we had the three teams: a control condition, one that viewed a video before they started the day from a senior neonatologist talking about how grateful he is to everybody in the field for doing the wonderful work they do to save these babies, which had nothing in terms of a productivity boost, but then we had a third group where we had a mother of a preemie talk about how grateful she was to the medical team that saved her child, and that had massive positive effects,\u201d he said.<\/p>\n

\u201cWe demonstrate what that does to the team interaction through the implications based on a theory in cognitive science called [Fredrickson\u2019s]broaden-and-build, which explains how positive emotions have beneficial effects on people\u2019s ability to be flexible in their thinking, to absorb more information, and things like that.\u201d<\/p>\n

Bamberger and colleagues also demonstrate that the effects were much stronger when a mother expressed gratitude than when a senior colleague did.<\/p>\n

Sharing positive customer feedback<\/strong><\/p>\n

Business leaders and managers can leverage these insights to improve their effectiveness.<\/p>\n

\u201cThey can demonstrate gratitude themselves; it does make intuitive sense that if managers and leaders behave with civility and politeness, then that may set an example for the rank-and-file employees to do the same, but they can encourage customers and clients or patients to say \u2018thank you\u2019 directly,\u201d Bamberger said. \u201cIf you like the way a flight attendant treated you on a flight, you\u2019re supposed to write the company, but what if you were actually put in direct contact with the flight attendant and were able to express the gratitude directly?<\/p>\n

\u201cOur evidence suggests that that\u2019s going to have a much stronger effect than a manager saying, \u2018You got three positive letters this week,\u2019\u201d he said. \u201cSetting up systems for customers to directly express positive feedback has the potential to significantly boost employee morale and performance.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

By Daniel Butcher Leaders who can install processes for effective, timely information-sharing, fair workload distribution, and civil communication\u2014including positive feedback\u2014foster the best collaboration and productivity among team members. Academy of Management Scholar Peter Bamberger of Tel Aviv University said that lackluster productivity is often a result of poor information-sharing and workload-sharing behaviors. \u201cTeam processes are […]<\/p>\n","protected":false},"author":4,"featured_media":4548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19,44,76,79],"tags":[],"sp_smart_badges":[],"ppma_author":[70],"class_list":["post-3931","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","category-motivation","category-performance","category-teams"],"acf":[],"yoast_head":"\nSharing Info, Workloads, Positive Feeback Boosts Productivity - Academy of Management Today<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aom.org\/today\/sharing-info-workloads-positive-feeback-boosts-productivity\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Daniel Butcher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/sharing-info-workloads-positive-feeback-boosts-productivity\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/sharing-info-workloads-positive-feeback-boosts-productivity\\\/\"},\"author\":{\"name\":\"Daniel Butcher\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/#\\\/schema\\\/person\\\/d1297a59039d9ca7bac9d9f0952e508c\"},\"headline\":\"Sharing Info, Workloads, Positive Feeback Boosts Productivity\",\"datePublished\":\"2025-04-03T19:30:09+00:00\",\"dateModified\":\"2025-07-09T15:17:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/sharing-info-workloads-positive-feeback-boosts-productivity\\\/\"},\"wordCount\":541,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/sharing-info-workloads-positive-feeback-boosts-productivity\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.aom.org\\\/today\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/collaborative-teem-meeting.jpg\",\"articleSection\":[\"LEADERSHIP\",\"MOTIVATION\",\"PERFORMANCE\",\"TEAMS\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.aom.org\\\/today\\\/sharing-info-workloads-positive-feeback-boosts-productivity\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.aom.org\\\/today\\\/sharing-info-workloads-positive-feeback-boosts-productivity\\\/\",\"url\":\"https:\\\/\\\/www.aom.org\\\/today\\\/sharing-info-workloads-positive-feeback-boosts-productivity\\\/\",\"name\":\"Sharing Info, Workloads, Positive Feeback Boosts Productivity - 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Previously, he was a writer and the Finance Editor for Strategic Finance magazine and Management Accounting Quarterly, a scholarly journal, at the Institute of Management Accountants (IMA). Prior to that, he worked as a writer\/editor at The Financial Times, including daily FT sister publications Ignites and FundFire, as well as Crain Communications\u2019s InvestmentNews and Crain\u2019s Wealth, eFinancialCareers, and Arizent\u2019s Financial Planning, Re:Invent|Wealth, On Wall Street, Bank Investment Consultant, and Money Management Executive. He earned his bachelor\u2019s degree, Cum Laude, from the University of Colorado Boulder and his master\u2019s degree from New York University. You can reach him at dbutcher@aom.org or via LinkedIn.","sameAs":["https:\/\/aomtodayprod.wpenginepowered.com","https:\/\/www.linkedin.com\/in\/danielbutcher\/"],"url":"https:\/\/www.aom.org\/today\/author\/daniel-butcher\/"}]}},"authors":[{"term_id":70,"user_id":4,"is_guest":0,"slug":"daniel-butcher","display_name":"Daniel Butcher","avatar_url":{"url":"https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/01\/DanButcher_Academy-of-Management.webp","url2x":"https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/01\/DanButcher_Academy-of-Management.webp"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"rttpg_featured_image_url":{"full":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting.jpg",1000,667,false],"landscape":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting.jpg",1000,667,false],"portraits":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting.jpg",1000,667,false],"thumbnail":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting-150x150.jpg",150,150,true],"medium":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting-300x200.jpg",300,200,true],"large":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting.jpg",800,534,false],"1536x1536":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting.jpg",1000,667,false],"2048x2048":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting.jpg",1000,667,false],"owl_elementor_thumbnail":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting-600x400.jpg",600,400,true],"owl_elementor_team":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting-350x450.jpg",350,450,true],"owl_elementor_testimonial":["https:\/\/www.aom.org\/today\/wp-content\/uploads\/2025\/04\/collaborative-teem-meeting-100x100.jpg",100,100,true]},"rttpg_author":{"display_name":"Daniel Butcher","author_link":"https:\/\/www.aom.org\/today\/author\/daniel-butcher\/"},"rttpg_comment":1,"rttpg_category":"<a href=\"https:\/\/www.aom.org\/today\/category\/leadership\/\" rel=\"category tag\">LEADERSHIP<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/motivation\/\" rel=\"category tag\">MOTIVATION<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/performance\/\" rel=\"category tag\">PERFORMANCE<\/a> <a href=\"https:\/\/www.aom.org\/today\/category\/teams\/\" rel=\"category tag\">TEAMS<\/a>","rttpg_excerpt":"By Daniel Butcher Leaders who can install processes for effective, timely information-sharing, fair workload distribution, and civil communication\u2014including positive feedback\u2014foster the best collaboration and productivity among team members. Academy of Management Scholar Peter Bamberger of Tel Aviv University said that lackluster productivity is often a result of poor information-sharing and workload-sharing behaviors. \u201cTeam processes are…","_links":{"self":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts\/3931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/comments?post=3931"}],"version-history":[{"count":0,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/posts\/3931\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/media\/4548"}],"wp:attachment":[{"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/media?parent=3931"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/categories?post=3931"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/tags?post=3931"},{"taxonomy":"sp_smart_badges","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/sp_smart_badges?post=3931"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.aom.org\/today\/wp-json\/wp\/v2\/ppma_author?post=3931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}