An Overlooked Challenge of RTO Mandates

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Published on: May 13, 2025 at 5:45 pm

It may be counterintuitive, but if leaders and managers are willing to be more flexible in how employees manage their own time, then they may get more productivity out of them. That goes against the grain as the U.S. federal government, tech giants including Amazon, Apple, Google, and Microsoft, and financial-services titans including J.P. Morgan Chase, Citigroup, Goldman Sachs, and BlackRock have all issued return-to-office (RTO) mandates.

Academy of Management Scholar Abbie Shipp of Texas Christian University, who coauthored an Academy of Management Annals article on the how we experience time with Karen Jansen of North Carolina State University, said that the subjective nature of how we perceive time and the variance of which hours people are most productive at work are factors that contribute to the “square-peg-in-a-round hole” awkwardness of requiring employees to be in the office five days every week from nine to five.

“That’s why things like the return-to-office mandates can be challenging. Even things as simple as saying, ‘We’ll do a hybrid schedule, but you’ll need to be in the office during these hours on these days of the week; here’s when we’ll be back,’” Shipp said.

“That assumes that schedule works for everyone, and it’s hard to meet individual needs while you impose collective schedules,” she said. “That doesn’t mean that we shouldn’t think about it; it means, in fact, we should think about it more–but it takes a lot of talent to do this.”

People appreciate flexibility

“First of all, we have to be aware that people need individual flexibility, so from a leadership perspective, we have to start asking employees, ‘What do you value? When do you like to work? What’s meaningful to you? What’s your background about time management?’” Shipp said.

“I don’t think a lot of leaders do that, because if they don’t know their own personal views and uses of time, they’re certainly not assuming that employees are different from them,” she said.

“My research would indicate that individuals could be very different about people’s scheduling preferences and time-management habits, yet leaders make those assumptions and never have them become explicit.”

A sample of Shipp’s AOM research findings:

Author

Daniel Butcher

Daniel Butcher is a writer and the Managing Editor of AOM Today at the Academy of Management (AOM). Previously, he was a writer and the Finance Editor for Strategic Finance magazine and Management Accounting Quarterly, a scholarly journal, at the Institute of Management Accountants (IMA). Prior to that, he worked as a writer/editor at The Financial Times, including daily FT sister publications Ignites and FundFire, as well as Crain Communications’s InvestmentNews and Crain’s Wealth, eFinancialCareers, and Arizent’s Financial Planning, Re:Invent|Wealth, On Wall Street, Bank Investment Consultant, and Money Management Executive. He earned his bachelor’s degree, Cum Laude, from the University of Colorado Boulder and his master’s degree from New York University. You can reach him at [email protected] or via LinkedIn.

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