Pre-conference workshops: 29 January 2027 from 10:00–18:00
Day 1: 30 January 2027, from 10:00–18:00
Day 2: 31 January 2007 from 9:00 am to 14:00

Hospitality and Tourism, healthcare and wellness, education & edtech, retail and e-commerce, creative industries, management consulting and also legal services are labour-intensive sectors with multiple actors that significantly affect three levels of analysis – people, teams & the firm and the planetary eco-system. These industries are faced with multiple challenges: There is an increase in the global burden of depression, challenges to jobs posed by artificial intelligence, climate disruptions the world over, a shift in tourist and consumer expectations and more fragile labour markets. In this context it is vital that the service sector reconsiders its purpose and future direction. What was once seen as a sector defined primarily by service and experience has now become a space where emotional well-being, tech-savviness, environmental responsibility and community resilience intersect in profound ways. This international conference has been organized by the Indian School of Hospitality, in collaboration with the Academy of Management’s Community Accelerator Program (CAP), and is to be hosted on the campus of BML Munjal University, India. It aims to host eminent scholars and industry leaders for vibrant discussions on existing research and practices, with the goal of inspiring transformative research directions in service ecosystems.

• Registration fee includes lunch, evening tea and conference gala dinner. Optional sightseeing tour (on paid basis).
• At least one author is required to register and must be present at the conference to present the paper, otherwise the paper will be withdrawn.
• Registration will be confirmed only after the full payment of the fee (registration fee is non-refundable).
• Only registered authors will get certificate of participation/presentation.

Registration Fee

Special Registration Rates for India & SAARC countries